Customer Contempt Dept.
Originally posted 2006-12-29 17:07:17. Republished by Blog Post Promoter
Doc Searls: “Somebody suggested to me that VRM is “the opposite of DRM” Digital Rights Management, rather than or in addition to the reciprocal of CRM Customer Relationship Management.” Nice point.
UPDATE: DRM on death’s door? And will that, doctor, keep the Apple away? Wired says yes.